Creating a Customer-Centric Business Starts With the Customer Experience
Today's conversation fits under the P of People. Your people. Your clients. Your customers. It's also in a way a follow up from my earlier episode around customer experience, go check it out at www.sarahsantacroce.com/gbr97
I heard Stacy speak on another podcast and really liked what she shared about making the customer experience more human. We are diving deep into why creating a customer-centric business starts with the customer experience.
Stacy Sherman is a customer experience corporate leader, keynote speaker, author, and podcaster about Doing Customer Experience Right. She's created a Heart & Scienceā„¢ framework that accelerates customer loyalty, referrals, and revenue.
In this episode, you'll learn about why creating a customer-centric business starts with the customer experience and...
How Stacy defines CX or Customer Experience
- How is Customer Experience different from Customer Service
- How we can deliver a Human first Customer experience
- The importance of micro moments
- Stacy view on how business (and CX) will evolve over the next decade
- and so much more.
Stacy's Resources
Connect with Stacy on:
Sarah's Resources
(FREE) Sarah's One Page Marketing Plan
(FREE) Sarah Suggests Newsletter
(FREE) The Humane Business Manifesto
(FREE) Gentle Confidence Mini-Course
Marketing Like We're Human - Sarah's book
Authentic & Fair Pricing Mini-Course
Email Sarah at [email protected]
Thanks for listening!
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Warmly,
Sarah